Getting Started

• 1: Getting Started with SamurAI Managed Detection & Response (MDR)
• 2: Install the SamurAI Portal as an App (PWA)

1 - Getting Started with SamurAI Managed Detection & Response (MDR)

Welcome to the SamurAI MDR service!

Our service requires you to activate and access the SamurAI Portal, therefore follow the steps to get started:

1. Complete Activation for access to the application
2. Complete Setup to begin sending telemetry data to the SamurAI platform

Activation

You shall receive an email from no-reply@security.ntt to activate your SamurAI Portal account. Follow the instructions to Register Account and gain access.

1. Complete the Account Details and Create a Password

2. Setup Two-Factor Authentication by following the instructions to download and setup an authenticator app of your choice.

3. Once completed enter the verification code from your authenticator app.

4. You will now be logged into the SamurAI Portal - Congratulations!

Now What?

You now have the ability to submit and review tickets via the SamurAI Portal.

With a subscription to the Managed Detection & Response service:

• We will contact you very soon, please review On-boarding Managed Detection and Response (MDR) for an overview of what to expect.
• If you want to get a head start before we contact you please review SamurAI Portal Overview for more information or follow Setup below.
• Review Install the SamurAI Portal as an App (PWA) for information on using the SamurAI Portal as an App.

Setup

With access to the SamurAI Portal, you can begin Setup. The data sources we gather telemetry data from may require configuration, download and deployment of a local collector(s) - this is typically for data sources deployed within your network. For cloud based products or services, a cloud collector is typically used which is native to the SamurAI platform and visible in the application.. 

• Collector(s)

Please review SamurAI Collectors to understand and determine what type of collectors you require.

If you already know you require a local collector, jump directly to SamurAI Local Collector for steps to configure, download and deploy a local Collector.

• Integrations

Once you have worked through your collector requirements you can then move to integrations. Review Integrations Overview for more information and then select Integrations for steps to integrate your products with the SamurAI platform.

If you have any questions please submit a ticket in the SamurAI Portal

2 - Install the SamurAI Portal as an App (PWA)

The SamurAI Portal can be installed as a Progressive Web App (PWA) on supported mobile and desktop browsers. Once installed, it opens in an app-style window and can send push notifications for enabled portal events when your browser, operating system, and SamurAI notification settings allow it.

What is a PWA?

A Progressive Web App (PWA) is a secure web application that can be installed on your device and launched like an app. Depending on your browser and operating system, a PWA can appear on your home screen, desktop, or dock and can support notifications.

Why install the SamurAI Portal?

Installing the SamurAI Portal as a PWA gives you quicker access and a cleaner experience without needing an app store.

• Faster access from your home screen, desktop, or dock
• A cleaner app-style window with less browser clutter
• Push notifications for enabled events on supported platforms
• A consistent experience across supported mobile and desktop devices

Before you begin

Make sure you have:

• A supported browser and device
• An up-to-date operating system
• Permission to allow notifications in your browser
• Notifications enabled in your SamurAI profile and for the event categories you want to receive

Supported platforms

• iPhone and iPad: Safari on iOS or iPadOS 16.4 or later
• Android: Chrome or another supported Chromium-based browser
• Windows: Google Chrome or Microsoft Edge
• macOS: Safari on macOS 13 or later

Install the SamurAI Portal

iPhone and iPad

1. Open the SamurAI Portal in Safari
2. Tap Share
3. Select Add to Home Screen
4. Open the SamurAI Portal from the new Home Screen icon
5. Allow notifications when prompted
6. Confirm notifications are enabled for the app in Settings > Notifications

Android

1. Open the SamurAI Portal in Chrome or another supported browser
2. Use the browser menu and select Install app or Add to Home screen
3. Open the installed app
4. Allow notifications when prompted
5. Confirm notifications are enabled in your Android app settings

Windows

1. Open the SamurAI Portal in Google Chrome or Microsoft Edge
2. Install the app from the browser address bar or browser menu
3. Open the installed app
4. Allow notifications when prompted
5. Confirm notifications are enabled in Settings > System > Notifications

macOS

1. Open the SamurAI Portal in Safari
2. Select File > Add to Dock
3. Open the SamurAI Portal from the Dock
4. Allow notifications when prompted
5. Confirm notifications are enabled in System Settings > Notifications

Enable SamurAI notifications

Refer to Notification Settings for user configurable push and email notifications.

Troubleshooting

If you are not receiving push notifications:

1. Confirm the SamurAI Portal is installed as an app on your device
2. Confirm Push Notifications are enabled in your SamurAI profile settings
3. Confirm notifications are enabled for the required event categories
4. Check that browser notification permission is set to Allow
5. Check that operating system notifications are enabled for the installed app or browser
6. Turn off Do Not Disturb or Focus modes, or allow SamurAI notifications through them
7. Update your browser and operating system to the latest available version

If the issue continues, capture the following before raising a ticket:

• Device type
• Operating system and version
• Browser and version
• Whether the portal is installed as an app
• Screenshots of browser and operating system notification permissions

You can then raise a ticket in the SamurAI Portal.

Notes and limitations

• Push notifications depend on browser support, operating system support, user permissions, and your SamurAI notification settings
• Installation steps and install prompts can vary slightly by browser and platform
• Corporate browser policies, device management policies, or security settings may block installation or notifications
• If your organization restricts browser notifications, contact your IT administrator
• An internet connection is required to use the SamurAI Portal