The SamurAI Portal can be installed as a Progressive Web App (PWA) on supported mobile and desktop browsers. Once installed, it opens in an app-style window and can send push notifications for enabled portal events when your browser, operating system, and SamurAI notification settings allow it.
What is a PWA?
A Progressive Web App (PWA) is a secure web application that can be installed on your device and launched like an app. Depending on your browser and operating system, a PWA can appear on your home screen, desktop, or dock and can support notifications.
Why install the SamurAI Portal?
Installing the SamurAI Portal as a PWA gives you quicker access and a cleaner experience without needing an app store.
- Faster access from your home screen, desktop, or dock
- A cleaner app-style window with less browser clutter
- Push notifications for enabled events on supported platforms
- A consistent experience across supported mobile and desktop devices
Before you begin
Make sure you have:
- A supported browser and device
- An up-to-date operating system
- Permission to allow notifications in your browser
- Notifications enabled in your SamurAI profile and for the event categories you want to receive
Supported platforms
- iPhone and iPad: Safari on iOS or iPadOS 16.4 or later
- Android: Chrome or another supported Chromium-based browser
- Windows: Google Chrome or Microsoft Edge
- macOS: Safari on macOS 13 or later
Install the SamurAI Portal
iPhone and iPad
- Open the SamurAI Portal in Safari
- Tap Share
- Select Add to Home Screen
- Open the SamurAI Portal from the new Home Screen icon
- Allow notifications when prompted
- Confirm notifications are enabled for the app in Settings > Notifications
Android
- Open the SamurAI Portal in Chrome or another supported browser
- Use the browser menu and select Install app or Add to Home screen
- Open the installed app
- Allow notifications when prompted
- Confirm notifications are enabled in your Android app settings
Windows
- Open the SamurAI Portal in Google Chrome or Microsoft Edge
- Install the app from the browser address bar or browser menu
- Open the installed app
- Allow notifications when prompted
- Confirm notifications are enabled in Settings > System > Notifications
macOS
- Open the SamurAI Portal in Safari
- Select File > Add to Dock
- Open the SamurAI Portal from the Dock
- Allow notifications when prompted
- Confirm notifications are enabled in System Settings > Notifications
Enable SamurAI notifications
Refer to Notification Settings for user configurable push and email notifications.
Troubleshooting
If you are not receiving push notifications:
- Confirm the SamurAI Portal is installed as an app on your device
- Confirm Push Notifications are enabled in your SamurAI profile settings
- Confirm notifications are enabled for the required event categories
- Check that browser notification permission is set to Allow
- Check that operating system notifications are enabled for the installed app or browser
- Turn off Do Not Disturb or Focus modes, or allow SamurAI notifications through them
- Update your browser and operating system to the latest available version
If the issue continues, capture the following before raising a ticket:
- Device type
- Operating system and version
- Browser and version
- Whether the portal is installed as an app
- Screenshots of browser and operating system notification permissions
You can then raise a ticket in the SamurAI Portal.
Notes and limitations
- Push notifications depend on browser support, operating system support, user permissions, and your SamurAI notification settings
- Installation steps and install prompts can vary slightly by browser and platform
- Corporate browser policies, device management policies, or security settings may block installation or notifications
- If your organization restricts browser notifications, contact your IT administrator
- An internet connection is required to use the SamurAI Portal