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Announcements
1 - SamurAI Portal Authentication Updates
| Announced on | Rollout on |
|---|---|
| August 21, 2025 | September 3, 2025 |
Following our initial email sent out on 1st August 2025 please find additional information of the change which will affect your access to the SamurAI portal.
What is changing?
We are migrating to a new identity and access management system.
Why does this change matter?
This change will allow us to create more flexibility and lay the foundation to introduce additional self-service capabilities and features.
When will this change occur?
We shall be rolling out the change on September 3rd 2025 unless any unforseen issues arise.
How am I affected?
You will need to reset your SamurAI portal user password and multifactor authentication (MFA) at first login following the deployment of the change.
What do I need to do?
After the updates have been made you will be unable to log in to the SamurAI portal unless you reset your password and multifactor (MFA) authentication.
Follow the steps below:
Navigate to the the SamurAI portal.
The following Sign in page will be displayed:
Click on Reset Password
Enter the email address associated with your account. You will receive a password reset email as below:
Within the email, click on Link to reset credentials
You will be redirected to the following page where you must setup a Mobile Authenticator as displayed below:
Follow the instructions to download your preferred application.
Open the authenticator application and scan the QR code on the screen to register your account.
Enter the One-time code from your authenticator application.
Enter a Device Name to help identify and manage your authenticator application accounts.
Click Submit.
You wil be redirected to Update your password.
Enter your New Password and confirm.
Click Submit.
You can now login to the SamurAI portal using your new password and OTP combination.
What if I encounter problems with the authenticator application?
Please refer to your authenticator application user guide however should you encounter any problems scanning the code select Unable to scan? which will allow you to manually your account.
Who do I contact if I am still having problems?
If you are still encountering problems contact your Cyber Security Advisor (CSA) or NTT representative who can assist.
2 - Samurai Ticketing and Documentation
| Announced on | Rollout on |
|---|---|
| April 29, 2024 | May 2, 2024 |
What is changing?
General tickets will now be available directly within the Samurai MDR portal. As per an update in March where we made Security Incident handling and availability within the Samurai MDR portal - we have done the same with General Tickets. We are also rolling out a new Samurai Documentation platform, however this will be relatively transparent to you!
Why are we making this change?
We want to continue providing you a world class Managed Detection & Response service and that includes improved customer service and enhanced documentation.
What are the benefits?
Samurai MDR portal ticketing:
a single view to manage all tickets (e.g typically tickets you have submitted for the SOC to review)
search, sort and filter tickets you have submitted
communicate in real-time via a Communications Channel with our SOC analysts
The new Samurai Documentation platform will initially be a mirror of our current platform however we are busy working on an enhanced set of documentation
When will this change occur?
This rollout will occur on May 2, 2024 from 09:00 CET, we do not anticipate any service disruption.
How am I affected?
The updates are relatively transparent to you, however it is useful to bookmark our new Documentation Site and review updated documents relating to ticketing.
What do I need to do?
If you want to know how to raise a ticket in the Samurai MDR Portal please review ‘Getting Help’. You can also bookmark the new Samurai Documentation site.
Who do I contact if I need to ask questions?
Raise any questions you may have during a regular Threat Review or contact your Customer Success Manager who can assist.
3 - Samurai MDR Security Incidents and The Situation Room
| Announced on | Rollout on |
|---|---|
| February 16, 2024 | March 7, 2024 between 07.00 & 08:00 CET |
What is changing?
In short, your method of consuming Security Incidents. Through this change, all Security Incident details, evidence and communication will be available and handled directly within the Samurai MDR portal within what we call - The Situation Room.
Why are we making this change?
We want to continue providing you a world class Managed Detection & Response service and ensure your data is handled securely. We believe in providing our customers as much visibility as possible of the service delivered and this change provides you many such benefits coupled with our ability to evolve and add more exciting features.
What are the benefits?
This change will provide you a multitude of benefits:
a single view to manage Security Incidents
far greater visibility into Security Incidents and associated details
search, sort and filter Security Incidents
allow you to pivot to Advanced Query and view corroborating evidence directly in the Samurai MDR portal and continue any investigation/analysis if required
download and view evidence data
communicate in real-time via a Communications Channel with our SOC analysts
When will this change occur?
This rollout will occur on March 7, 2024 between 07.00 & 08:00 CET, we do not anticipate any service disruption.
How am I affected?
Today you receive Security Incidents via email in PDF format and communicate with our SOC analysts via a ticket in the Samurai Help Center. Through this change we will no longer send Security Incident reports in PDF format via email - instead all Security Incident information will be found within the Samurai MDR portal. You will continue to receive email notifications of any Security Incidents, however notifications will include a link to the respective Security Incident within the Samurai MDR portal.
What do I need to do?
We have published some articles in anticipation of this update so you can familiarize yourself ahead of time. We recommend you review the articles:
Who do I contact if I need to ask questions?
Raise any questions you may have during a regular Threat Review or contact your Customer Success Manager who can assist.